Suppose you are faced with the need to control a specific type of occupational risk, and you need to get different people involved to achieve it.
In this scenario, you might wonder whether the best way to start is by adopting technology that provides solutions to prevent that type of risk or by implementing a process that involves the various people who need to participate to achieve it.
In every situation, the recommended approach is to start by implementing a process and then support it with technology.
The implementation of an initial process can be as simple as you wish, tailored to the particularities and needs of your company, and involving the people you consider essential in the first stage. To start achieving control and initial results, you don't need to create a complex process with multiple people or communication channels. In fact, a simple start is often very helpful in identifying improvement opportunities, simply by experiencing the management process and most likely thanks to feedback from the initial participants.
At this point, you will encounter questions about how to improve and scale the process to achieve greater adoption and engagement, how to achieve faster and more efficient record-keeping, how to implement instant communications and/or alerts, how to access Analytics and/or reports with relevant information immediately, etc. This is where technology comes into play.
As you can likely infer, not all companies will have the same process for managing the same type of risk, as it often depends on the characteristics of the company, its participants, and many other factors. That’s why, when selecting the technological solution, you should consider:
The flexibility of the solution
The provider's experience
Regarding the flexibility of the solution, it is essential that it can adapt to the information you need to collect as well as the process you need to follow (including the ability to define a process flowchart with responsibilities for each stage and the corresponding notifications for each event). This way, migrating from a manual process to a digital one where the steps to follow and the information to manage are familiar facilitates rapid user adoption, and the introduction of improvements becomes immediate and natural.
As for the provider's experience, it is necessary that they can speak your same risk prevention language and understand your specific processes and needs, so they can offer you alternatives not only to adapt to what you need but also with improvements based on best practices.
In summary, start with the process and then select a technological solution that can quickly adapt to your needs, and where you can count on the support of an experienced provider who can also recommend best practices.
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